Policies

All sales are final. Due to health and safety regulations, we do not accept returns on any food products.

• Prepared Meals:
  You may cancel or modify your order prior to the preparation date by replying directly to your order confirmation email or by contacting us via our contact form.
  All changes or cancellations must be requested no later than 24 hours before the preparation date.
  Example: If your meal is scheduled for preparation on Monday, you must submit your cancellation or change request before 12:00 AM on Sunday.

• Catering & Events:
  All deposits for catering and events are non-refundable within 7 days (1 week) of the scheduled event.
  Any changes or cancellations must be communicated at least 1 week prior to the event date.

Refunds will be issued under the following conditions:

• Food Quality Issues:
  Refunds for food quality concerns are provided at the sole discretion of Elevated Eats LLC. These must be reported within a reasonable timeframe after delivery.

• Food Safety Issues:
  If there is a verified food safety concern, a refund will be issued accordingly.

Please note:

• All meals are handled and delivered in accordance with strict food safety guidelines, including proper temperature controls throughout preparation, storage, and delivery.

• Once delivered, the customer is responsible for proper storage, reheating, and consumption of meals within the recommended shelf life, which is clearly labeled on both the meal packaging and order form.

• Improper handling or storage by the customer does not constitute grounds for a refund or complaint.

To initiate a refund request, file a complaint, or dispute an issue:

Please visit our Contact Us page at:
www.elevatedeatsma.com/contact-us

A member of our team will review your submission and respond promptly.

From time to time, Elevated Eats LLC may offer special promotions, giveaways, and specials. The full terms and conditions of our promotions may be found at: www.elevatedeatsma.com/promotions-policy