POLICIES
Last updated: June 25, 2026
This page contains all current Elevated Eats LLC policies. Use the links below to jump to each section.
• Privacy Policy
• Terms of Service
• Returns, Cancellations, Refunds & Disputes Policy
• Promotions Policy
Questions? Contact us at elevatedeatsma.com/contact-us or call (508) 205-9382.
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PRIVACY POLICY
Last updated: June 25, 2026
1. Introduction
Elevated Eats LLC ("Elevated Eats," "we," "us," or "our") operates the website at elevatedeatsma.com and the ordering platform at order2.elevatedeatsma.com (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you.
By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Information You Provide Directly
We collect the following information when you create an account, place an order, or sign up for marketing communications:
Name: Required for account creation and order fulfillment.
Email address: Required for account creation, order notifications, receipts, and, where you have opted in, marketing communications.
Phone number: Required for order confirmation and delivery coordination.
Delivery address: Required for delivery orders.
Birthday (month and day only, optional): Collected voluntarily when you subscribe to our marketing newsletter. We use this solely to send you a promotional coupon code on your birthday. We do not collect your year of birth.
Order details and special dietary requests: Collected to fulfill your order accurately.
Communications: Any information you provide when contacting us, including via our contact form or email correspondence.
2.2 Payment Information
We do not collect, store, or process your payment card information. All payment transactions are processed by Stripe, Inc., acting as a payment processor on our behalf. Stripe collects your card number, expiration date, CVV, and associated billing information directly from you at the point of transaction. We receive only a transaction confirmation and a non-sensitive token from Stripe. Stripe is a PCI DSS Level 1-certified service provider. Their data practices are governed by Stripe's own Privacy Policy available at stripe.com/privacy.
2.3 Information from Third-Party Sign-In
If you choose to sign in using Google Sign-In, we receive your name and email address from Google to create and manage your account. We do not access your Google contacts, calendar, or other Google account data.
2.4 Information Collected Automatically
Usage data: Pages visited, features used, time spent on the Service, and referring URLs.
Device and browser information: Browser type, operating system, device type, and IP address.
Cookies: We use essential cookies for authentication and session management. See Section 6 for details.
2.5 Order History and Loyalty Data
We retain your order history and loyalty point balance for account management, customer service, and loyalty program administration.
3. How We Use Your Information
We use the information we collect to:
Process and fulfill your meal prep and catering orders.
Create and manage your account.
Communicate with you about your orders, deliveries, and account.
Send you marketing communications, including promotional offers and birthday coupon codes, where you have opted in. You may opt out at any time (see Section 7).
Manage our loyalty rewards program.
Improve our Service, menu, and customer experience.
Maintain the security and integrity of our Service.
Comply with applicable legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share information only as follows:
Payment processing: Stripe, Inc. processes payments on our behalf as described in Section 2.2.
Authentication: Google LLC provides sign-in services. We receive only basic profile information as described in Section 2.3.
Service providers: Hosting, email delivery, and analytics providers who assist in operating the Service. These providers are contractually bound to use your data only to provide services to us.
Legal compliance: When required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Elevated Eats, our customers, or others.
5. Data Security
We implement reasonable security measures to protect your information, including:
Encryption of data in transit using HTTPS/TLS.
Secure password hashing for account credentials.
Multi-factor authentication on administrative accounts.
Access controls limiting data access to the business owner.
No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
6. Cookies
We use strictly necessary cookies required for the Service to function, including authentication session cookies and CSRF protection tokens. These cookies cannot be disabled without breaking the Service.
We do not use advertising cookies. We may use basic, privacy-respecting analytics to understand how the Service is used. We do not sell data to advertisers.
7. Your Rights and Choices
You have the following rights with respect to your information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request correction of inaccurate information.
Deletion: You may request deletion of your account and associated personal information, subject to our legal retention obligations.
Marketing opt-out: You may unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly. Transactional communications (order confirmations, delivery notifications) are not affected by marketing opt-out.
To exercise any of these rights, contact us at elevatedeatsma.com/contact-us. We will respond within a reasonable timeframe. Massachusetts residents may also contact the Office of Consumer Affairs and Business Regulation (OCABR) or the Attorney General's Office with complaints regarding data privacy practices.
8. Data Retention
We retain your information for the following periods:
Account and contact information: Retained while your account is active. You may request deletion at any time.
Order history: Retained for a minimum of seven (7) years for accounting and legal compliance purposes, even after account deletion.
Marketing list data (email and birthday): Retained until you unsubscribe or request deletion.
Loyalty point balance: Retained while your account is active.
9. Children's Privacy
The Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately and we will delete it.
10. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or your data, contact us at:
Website: elevatedeatsma.com/contact-us
Phone: (508) 205-9382
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TERMS OF SERVICE
Last updated: June 25, 2026
1. Acceptance of Terms
By accessing or using the Elevated Eats website, ordering platform, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
Elevated Eats LLC ("we," "us," or "our") reserves the right to update these Terms at any time by posting a revised version with an updated effective date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
2. Description of Service
Elevated Eats is a meal preparation and catering business operating in the East Bridgewater, Massachusetts area. The Service allows customers to browse a weekly rotating menu, place orders for prepared meals, and arrange for delivery or pickup. Catering services for events are also available by request.
3. Account Registration
You must create an account to place orders. You may register with an email address and password or through Google Sign-In.
You must be at least 18 years of age to create an account and use the Service.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must provide accurate, current, and complete information at registration and keep it up to date.
We reserve the right to suspend or terminate accounts that violate these Terms or that are found to be fraudulent.
4. Orders and Payments
4.1 Placing Orders
All orders are subject to availability and confirmation.
Menu items, prices, and availability change weekly. Current offerings are listed on the ordering platform at the time of ordering.
Weekly order deadlines are posted on the platform. Orders placed after the posted deadline may not be fulfilled for the current week.
We reserve the right to refuse or cancel any order, including for pricing errors or availability issues. If we cancel an order after payment, a full refund will be issued.
4.2 Pricing and Taxes
All prices are listed in US dollars and are subject to applicable Massachusetts state and local taxes.
Tax is calculated at checkout based on your delivery or pickup location.
We reserve the right to correct pricing errors at any time prior to order confirmation.
4.3 Payment Methods
We accept credit and debit cards processed through Stripe, Inc. Payment card data is handled directly by Stripe and is not stored by Elevated Eats. See our Privacy Policy for details.
Venmo payments are accepted where made available. Venmo orders must be paid within two (2) hours of placing the order. Failure to complete payment within this window may result in the order being cancelled without notice. Refunds on Venmo payments will be issued via Venmo to the originating account where technically possible, or by alternative arrangement with the customer.
Accepted payment methods may vary and are displayed at checkout.
4.4 Cancellations and Refunds
Customer-initiated cancellations are subject to a 5% payment processing fee withheld from the refund amount, reflecting non-refundable fees charged to Elevated Eats by our payment processors. This fee does not apply where Elevated Eats initiates a cancellation or where a refund is issued for a quality or food safety reason. Please refer to the Returns, Cancellations, Refunds & Disputes Policy on this page for complete terms including deadlines.
5. Delivery and Pickup
Delivery is available to select zip codes within our service area. Delivery fees are displayed at checkout and vary by zone.
Delivery times are estimates and are not guaranteed. We will make reasonable efforts to deliver within the scheduled window.
You are responsible for providing an accurate delivery address. We are not liable for failed or delayed deliveries resulting from an incorrect or inaccessible address.
Pickup orders must be collected during the designated pickup window at the location specified at checkout.
Unclaimed pickup orders will be held for one (1) hour past the close of the pickup window. After that time, unclaimed orders may be forfeited without refund due to food safety and perishability requirements. This policy will be displayed at the time you select pickup at checkout.
6. Food Safety and Allergens
All meals are prepared in accordance with Massachusetts food safety regulations, including applicable requirements under 105 CMR 590 (State Sanitary Code for Food Establishments).
Meals are handled and delivered with proper temperature controls throughout preparation, storage, and delivery.
Once delivered or picked up, you are responsible for proper storage, reheating, and consumption of meals within the shelf life indicated on the packaging.
We provide ingredient and allergen information to the best of our ability. Our kitchen handles common allergens including tree nuts, peanuts, dairy, gluten, soy, eggs, and shellfish. We cannot guarantee that any item is free of allergens due to the risk of cross-contact during preparation.
If you have a severe food allergy, please contact us directly before placing an order so we can advise you on whether we can safely accommodate your needs.
We make reasonable efforts to provide accurate allergen information, but we are not liable for allergic reactions resulting from undisclosed allergens that were not reasonably knowable or that result from your failure to disclose a known allergy prior to ordering.
7. Loyalty Program and Promotions
Our loyalty rewards program awards points on qualifying purchases, which may be redeemed for discounts on future orders.
Loyalty points have no cash value, are non-transferable, and cannot be exchanged for cash.
We reserve the right to modify, suspend, or terminate the loyalty program at any time, with reasonable notice where practicable.
Promotional offers are subject to the Promotions Policy on this page.
8. Intellectual Property
All content on the Service — including text, images, logos, recipes, graphics, and software — is the property of Elevated Eats LLC and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.
9. Prohibited Conduct
When using the Service, you agree not to:
Use the Service for any unlawful purpose or in violation of applicable law.
Attempt to gain unauthorized access to any part of the Service or its infrastructure.
Submit false, misleading, or fraudulent information.
Use automated tools (bots, scrapers, crawlers) to access or extract data from the Service without permission.
Resell or commercially exploit any part of the Service without our written consent.
Interfere with or disrupt the Service or the servers and networks supporting it.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Elevated Eats LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service.
Our total aggregate liability to you for any claim arising from or related to the Service shall not exceed the total amount you paid to Elevated Eats in the twelve (12) months preceding the claim.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Massachusetts law.
11. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
12. Indemnification
You agree to indemnify and hold harmless Elevated Eats LLC and its owners, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Service or your violation of these Terms.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Commonwealth of Massachusetts without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Plymouth County, Massachusetts, and you consent to personal jurisdiction in those courts.
Before initiating formal legal proceedings, we encourage you to contact us directly to attempt to resolve any dispute informally.
14. Severability
If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
15. Contact Us
For questions about these Terms, contact us at:
Website: elevatedeatsma.com/contact-us
Phone: (508) 205-9382
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RETURNS, CANCELLATIONS, REFUNDS & DISPUTES POLICY
Last updated: June 25, 2026
1. Returns
All sales are final. Due to the perishable nature of prepared food and applicable health and safety regulations, we do not accept returns on any food products once they have been delivered or picked up.
2. Order Cancellations and Modifications
2.1 Prepared Meal Orders
You may cancel or modify a prepared meal order provided your request is received before the weekly cancellation deadline. The cancellation deadline is Sunday at 12:00 AM (midnight Saturday night) for meals prepared the following week.
Example: If your meals are scheduled for Tuesday preparation, your cancellation or modification request must be submitted no later than 11:59 PM on Saturday.
To cancel or modify, reply to your order confirmation email or submit a request at elevatedeatsma.com/contact-us.
Customer-initiated cancellations received before the deadline are eligible for a refund of the order amount less a 5% payment processing fee. This fee is withheld from the refund amount and is not charged separately. It reflects the non-refundable transaction fees charged to Elevated Eats by payment processors (Stripe and Venmo) on the original transaction, which are not returned to us when a refund is issued.
Example: On a $100 order, the refund issued would be $95.00.
This processing fee does not apply where Elevated Eats initiates the cancellation due to unavailability, error, or any other reason on our part. In those cases, a full refund will be issued.
Cancellation requests received after the deadline will not be eligible for a refund, as ingredients and preparation will have been committed.
2.2 Catering and Event Orders
All catering and event bookings require a 50% deposit of the estimated event total to hold the date. The event is not confirmed and the date is not held until the deposit is received. The remaining balance and final guest count are due no later than seven (7) calendar days before the event date.
Cancellation Timeline
More than 30 days before the event: The deposit will be refunded in full, less a 5% payment processing fee. The remaining balance is not owed.
15 to 30 days before the event: The deposit is forfeited and is not refunded. However, the forfeited deposit may be applied as a credit toward a rebooked event held within six (6) months of the original event date, subject to availability. The remaining balance is not owed. Rebooking credits are non-transferable and have no cash value.
Fewer than 15 days before the event: The deposit is forfeited and may not be applied as a credit or rebooked. The remaining balance is not owed if the final payment has not yet been made.
Seven (7) days or fewer before the event (after final payment is due and collected): The full amount paid is non-refundable. At this stage, food, ingredients, and labor have been committed and costs cannot be recovered. Elevated Eats will make every reasonable effort to provide a partial refund representing the amount paid less 50% of the event total and less any actual costs already incurred (ingredients purchased, labor engaged, or other direct expenses). Any such partial refund is a best-effort accommodation and is not guaranteed. To request a last-minute cancellation refund consideration, you must contact us by phone at (508) 205-9382. Requests submitted only by email will not be accepted for last-minute cancellations.
Where Elevated Eats cancels a confirmed catering booking for reasons on our part: A full refund of all amounts paid will be issued, including the deposit, with no processing fee deducted.
Modifications
Changes to guest count, menu selections, or event date must be communicated as early as possible. We will accommodate modifications where feasible. Guest count and final menu selections are locked at the time final payment is due (seven days prior). We cannot guarantee changes requested after that point.
Non-Payment of Final Balance
Final payment is due no later than seven (7) calendar days before the event date. If final payment is not received by that deadline, Elevated Eats reserves the right to treat the booking as cancelled and release the date. In that circumstance, the deposit will be forfeited in accordance with the cancellation timeline above based on how many days remain until the event. The remaining balance will not be owed, but the date will no longer be held and the event will not be fulfilled. Elevated Eats will make reasonable attempts to contact the client before releasing the date.
3. Refunds
3.1 Payment Processing Fee
A 5% payment processing fee applies to all customer-initiated cancellations and refunds where a refund is approved. This fee is withheld from the refund amount — it is not billed separately. It reflects the non-refundable transaction fees retained by our payment processors (Stripe for card payments; Venmo for Goods & Services payments) on the original transaction.
Example: On a $100 order, the refund issued would be $95.00.
The 5% processing fee does not apply to:
Refunds issued because Elevated Eats cancelled the order or event booking for reasons on our part.
Refunds issued due to a verified food quality concern determined to be within our control.
Refunds issued due to a verified food safety concern.
In all three cases above, a full refund of the amount paid will be issued.
3.2 Food Quality Concerns
If you receive a meal that does not meet reasonable quality standards, please contact us within 24 hours of delivery or pickup. Refunds for quality concerns are evaluated on a case-by-case basis and are at the discretion of Elevated Eats. Where a refund is warranted, it will be issued in full to the original payment method with no processing fee deducted.
3.3 Food Safety Concerns
If you believe a meal presented a verifiable food safety issue, contact us immediately. If the concern is substantiated, a full refund will be issued with no processing fee deducted. We take all food safety matters seriously and investigate promptly.
3.4 Customer Responsibility
Once a meal has been delivered or picked up, you are responsible for proper storage, refrigeration, reheating, and consumption within the shelf life indicated on the packaging. Refunds will not be issued for quality or safety concerns arising from improper handling or storage after delivery or pickup.
3.5 Refund Processing Timeline
Approved refunds for card payments will be returned to the original payment method and typically process within 5 to 10 business days depending on your card issuer. Approved refunds for Venmo payments will be issued via Venmo to the originating account, or by alternative arrangement if that is not possible.
4. Disputes and Complaints
To submit a refund request, complaint, or dispute, please contact us at elevatedeatsma.com/contact-us or call (508) 205-9382. We will review your submission and respond promptly. We are committed to resolving issues fairly and in good faith.
If you are unable to resolve a dispute directly with us, Massachusetts residents may contact the Office of Consumer Affairs and Business Regulation (OCABR) at mass.gov/ocabr or the Attorney General's Consumer Protection Division at mass.gov/ago.
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PROMOTIONS POLICY
Last updated: June 25, 2026
1. Scope
This Promotions Policy applies to all promotional offers, discount codes, giveaways, birthday coupons, and special campaigns offered by Elevated Eats LLC. By participating in any promotion, you agree to these terms.
2. Eligibility
Promotions are open to individuals who meet the specific eligibility criteria stated in the promotional material. Unless otherwise specified, promotions are:
Available to customers within our delivery and pickup service area.
Limited to one use per customer or household.
Not available to employees or immediate family members of Elevated Eats LLC.
Void where prohibited by applicable law.
3. Birthday Coupon Program
Customers who voluntarily provide their birthday (month and day) when subscribing to our marketing newsletter will receive a promotional coupon code via email around the time of their birthday. The following terms apply:
The coupon will be delivered to the email address on file. You are responsible for ensuring your email address is current.
Birthday coupons are valid for one (1) use only, are non-transferable, and have no cash value.
Coupon validity period and discount amount will be specified in the coupon email.
You may opt out of birthday marketing communications at any time by unsubscribing from our email list or contacting us directly. Opting out will remove your birthday from our marketing use; it will not delete any other account information.
4. General Offer Terms
Promotional offers are valid only for the period and conditions stated in the promotional material and are subject to change or withdrawal at any time without notice.
Promotions cannot be combined with other offers, discounts, or coupons unless explicitly stated.
Promotions apply only to eligible items and minimum order values as specified.
Promotion codes must be applied at checkout. We cannot retroactively apply a promotion to a completed order.
5. Non-Transferable; No Cash Value
All promotional offers are personal to the recipient, are non-transferable, and have no cash value. Promotions may not be exchanged for cash, credit, or any other benefit not expressly stated.
6. Refunds on Promotional Orders
If a refund is approved on an order that included a promotional discount, the refund amount will not exceed the amount actually paid by the customer after the promotion was applied. The promotional value will not be refunded in cash.
7. Modifications and Cancellations
Elevated Eats LLC reserves the right to modify, suspend, or cancel any promotion at any time, including where fraud, abuse, technical error, or other unforeseen circumstances are identified. Decisions regarding promotional eligibility disputes are at our sole discretion.
8. Right to Refuse
We reserve the right to refuse participation in any promotion to any person suspected of violating these terms, engaging in fraudulent activity, or abusing the promotional program.
9. Contact Us
For questions about a current or past promotion, contact us at elevatedeatsma.com/contact-us or call (508) 205-9382.